Contact Card Vaulty

Got a question about Pokémon cards, an order or a delivery? We are here to help. The quickest way to reach us is by email.

Contact details

• Email: mikesw15@gmail.com
• Business address: 16 Chase Main Road, Longfield, DA3 7PS, United Kingdom. This is not a shop or collection point.

We aim to reply as soon as we can.

Help with an existing order

To help us find your order quickly, please include your order number and the name or email address used at checkout in your message.

• Track Your Order: if you have an account, log in to My Account and open Orders to see your order status and details.
• Checked out as a guest? Your order confirmation and any dispatch emails are sent to the email address you used at checkout. If you cannot find them, check your spam folder or contact us with your order number.
• Delivery and returns: see our Delivery & Returns page for delivery costs and how to cancel or return an order.

Questions before you buy

Many common questions – such as how we grade single card condition, the difference between Japanese and English Pokémon cards, and how pre-orders work – are answered in our FAQ.

Business information

Card Vaulty is run by Michael Odell, a sole trader based in England, trading as Card Vaulty. Business address: 16 Chase Main Road, Longfield, DA3 7PS, United Kingdom. We are not VAT registered, so no VAT is charged on our prices.