Delivery & Returns

Everything you need to know about delivery, cancelling an order and returning items to Card Vaulty. Nothing on this page affects your statutory rights.

UK delivery

  • Free UK delivery on orders of £50 or more.
  • Standard UK delivery: £3.95 on orders under £50.
  • Carrier: Royal Mail.
  • Dispatch: Orders placed before 1pm on a working day (Monday to Friday, excluding UK bank holidays) are posted the same day by Royal Mail; orders placed after 1pm or on non-working days are posted the next working day.
  • Delivery time: delivery times after dispatch are Royal Mail’s estimates.

The delivery cost for your order is always shown at checkout before you pay. Delivery times are estimates and are not guaranteed. Unless we agree a different time with you, we will deliver your order within 30 days of your order being accepted.

Delivery outside the UK

We currently ship to UK addresses only.

Pre-orders

Pre-order items are dispatched once they are released and we have received our stock. Release dates are set by the manufacturer and can change. If you are thinking of ordering a pre-order item together with in-stock items, please contact us and we can explain how your order will be dispatched.

Tracking your order

We will email you when your order has been dispatched. Tracking details are shared where the delivery service provides them. If you have an account, you can also check your order status in My Account › Orders.

Damaged, missing or late parcels

Your order is our responsibility until it is delivered to you (or to someone you have nominated to receive it). If your parcel arrives damaged, has not arrived within the expected time, or something is missing, please contact us with your order number – and photos of any damage, including the packaging – as soon as you can, so we can look into it.

Your right to cancel (14-day cancellation)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer buying online you have the right to cancel your order without giving any reason.

  • You can cancel at any time from placing your order until 14 days after the day you receive the goods. If your order is delivered in separate parcels, the 14 days run from the day you receive the last item.
  • You can also cancel before your order is dispatched, including pre-orders.
  • To cancel, tell us clearly – for example by emailing mikesw15@gmail.com with your name, order number and the items you are cancelling. You may use the model cancellation form below, but you do not have to.
  • Once you have told us, you must send the goods back within 14 days of telling us you are cancelling.

Condition of returned items

Please return items in the condition you received them. You may handle goods only as you would in a shop to check what they are. This right applies to sealed products too, but if goods have been handled beyond what is needed to check them, we may reduce your refund to reflect the loss in value. For collectable cards this can be significant. For example:

  • opening a booster pack, booster box or Elite Trainer Box, or removing its shrink-wrap or seal, may reduce its value by up to its full price;
  • removing a single card from its sleeve or toploader and handling it in a way that affects its condition may reduce its value;
  • a graded card returned with a damaged or tampered case may lose much of its value.

Your refund

  • We will refund the price you paid for the cancelled goods, plus the cost of standard delivery to you. If you chose a more expensive delivery option than our cheapest standard option, we will only refund the cheapest standard delivery cost.
  • We will refund you within 14 days of receiving the goods back, or within 14 days of you providing evidence that you have sent them back, whichever is earlier. If you cancel before dispatch, we will refund you within 14 days of you telling us.
  • Refunds are made using the same payment method you used, unless you agree otherwise.
  • Unless the goods are faulty or not as described, you pay the cost of returning them. We recommend using a tracked and insured service, as goods remain your responsibility until they reach us.

Where to send returns

Please contact us before sending a return. Send returns to: Card Vaulty, 16 Chase Main Road, Longfield, DA3 7PS, United Kingdom. Please include your order number in the parcel.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, the goods we sell must be of satisfactory quality, fit for purpose and as described. For single cards, “as described” includes the language, edition and condition grade shown in the listing.

  • Within 30 days of delivery, you can reject goods that are faulty or not as described and get a full refund.
  • Within 6 months of delivery, if a fault appears we will usually offer a repair or replacement first. If that is not possible or does not fix the problem, you can ask for a refund or a price reduction. (Repair is rarely possible for trading cards, so we would normally offer a replacement, if available, or a refund.)
  • After 6 months, you may still be entitled to a remedy, but you may need to show that the fault was present when the goods were delivered.

If an item is faulty, damaged or not as described, please contact us with your order number and clear photos. We will cover the reasonable cost of returning faulty or incorrect items to us.

Please note that the cards inside sealed booster packs and boxes are randomly distributed by the manufacturer. Not getting a particular card or rarity from a pack is not a fault.

Model cancellation form

Complete and return this form only if you wish to cancel your order. You can copy it into an email.

To: Michael Odell, trading as Card Vaulty, 16 Chase Main Road, Longfield, DA3 7PS, United Kingdom, mikesw15@gmail.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

  • Ordered on / received on:
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is sent on paper):
  • Date:

Questions?

See our FAQ or contact us. For our full terms, see our Terms & Conditions.